Email Notifications Not Being Received

Cyrisma sends email notifications for important platform events, such as password resets, scan completion, and mitigation activity.

Common Causes

• Emails filtered to spam or junk folders

• Company-level email filtering blocking messages

Troubleshooting Steps

1. Check spam or junk folders

2. Confirm email filtering rules do not block Cyrisma messages

3. Verify the correct email address is associated with your account

When to Contact Support

Contact Cyrisma Support if:

• Notifications are not received after verifying email filtering

• Critical alerts are consistently missing